Our LED neon signs combine modern technology with unique designs, creating products that are both practical and full of character. These neon lights can accentuate a variety of spaces, from homes and offices to businesses, becoming eye-catching focal points that bring a vibrant, impressive atmosphere. We offer a range of LED neon sign styles, including Astronaut-themed, Business Name, and Christmas-inspired designs, catering to the diverse decorative needs of our customers.

Product Details:

• Product Type: LED Neon Sign.
• Operating Voltage: N12V.
• Light Source: LED Chip.
• Neon Color: Multi-color (The product is designed with fixed colors as shown in the product image).
• Base Board: Transparent Acrylic.
• Plug Type: US / UK / AU / EU.
• Life Span: Designed to last over 50,000 hours, offering long-lasting enjoyment.
• Mounting Method: Wall mounting or hanging, suitable for easy placement.
• Power Supply & Adapter: Included for convenient setup.
• Size: Calculated based on the longest side (either height or width) according to design dimensions.

How to Order:

1. Choose the size that best fits your space.
2. Select the plug type for your region.
3. Optional: Provide any personalization information to make it truly yours.

Installation Instructions:

1. Mark the positions on the wall for hanging the sign.
2. Drill holes at the marked points.
3. Insert the screws and secure the sign in place.
4. Connect the power adapter to an outlet.

Additional Notes:

• Color Variations: The actual color may vary slightly due to screen and lighting differences.
• Measurements: Please allow a small difference (0.5-2 cm) due to manual measurements.

Order Processing and Shipping Information

Estimated Delivery Time: Customers can expect to receive their products within 6-10 business days after payment has been received and their order has been processed.

Order Production: Your order will be placed in our waiting queue for two hours after payment before it goes into production. You have this time to edit your order information or cancel your order. Typically, production takes 1-3 business days.

Shipping Time: 5–7 business days. Once the order is released to the carrier, each order has a tracking link that we email so customers can see the progress of their delivery.

Note: Business days do not include Saturdays and Sundays.

Shipping Costs:

• US and International Shipping: Free Shipping*

Shipment Confirmation & Order Tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Incorrect or Undeliverable Address: Orders that are not delivered because the customer provided incorrect or incomplete information are not our responsibility. Items returned to us may be reshipped for the following costs, with updated and accurate shipping information:

• $7 for re-ship to US per item
• $10 for re-ship globally per item

Multiple Addresses:  We only provide shipping to a single shipping address. Kindly place separate orders for each area you would like your items shipped to.

VAT: We do not collect taxes on any orders. If the recipient is responsible for any taxes and duties. Customers should contact their local customs office for more information as VAT charges may vary by country.

For any further questions, please contact us at [email protected].

We offer a 14 day return policy to our customers. Since our products are bespoke, made-to-order, we allow for refunds under certain conditions which can be found below. You have 14 days after receiving your order to contact us with any problems.

Returns are only accepted if:

• The goods are damaged
• There are visible defects in the print
• The item is the wrong size
• The item is the wrong color
• The item is the wrong design
• The item is the wrong style

Return & Refund Procedure:

STEPS TO CLAIM A RETURN

1. Submit a return request within 14 days of receiving the goods. Requests after 14 days will not be accepted.

2. The request can be made at Contact Us or by emailing [email protected].

3. Returns can be exchanged for the original item or refunded for the original purchase price. Requests are typically resolved within 24 business hours.

4. Ship the return to our warehouse at 4498 Main Street, Amherst, New York 14226, United States with the order ID and at your expense.

5. Refunds will be processed to the original payment method as follows:

   • PayPal: Refunds will be processed within 24-48 business hours
   • Credit Card/Debit Card: Refund will be processed within 5-10 business days
   • If it is over the timeframe mentioned above and you have not received the refund, please contact us at [email protected]

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

ORDER CANCELLATION

If you want to cancel or changes your order, you must contact us within 2 hours after receiving your purchase confirmation. Your right to modify or cancel your purchase is invalid when the 2-hour period has passed and it starts manufacturing.

GIFTS

If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

Please contact us at [email protected] if you have any other questions.