• Orders can be cancelled or modified within 12 hours after being placed.
• All orders are processed within 1-3 days in business days. Shipping time will depend on locations, availability of the item, and Local Jurisdiction Regulations. Orders are not shipped or delivered on weekends or holidays.

• International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
• Learn more about Shipping Policy here.

We offer a 14-day return policy to our customers. If 14 days or more have passed since you received the item, we cannot offer you a refund or exchange.
To be eligible for a return

• your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• your item must be purchased through Ineonlight.com.

To complete your return, we require a receipt or proof of purchase and photogenic evidence that the item you received is flawed or damaged.

SALE ITEMS

Please note that all sale items are sold as-is, and no refunds or exchanges will be entertained for these discounted products. By making a purchase of sale items, the customer acknowledges and accepts the no-refund policy on these specific items.

If you need more information, please check here.