Questions about a design, a size, an order already placed or a sign that isn’t lighting up the way it should — send them our way.
The quickest route is support@ineonlight.com. Messages are answered in the order they come in.
Support hours
Monday – Friday, 9:00 AM – 5:00 PM (GMT+7). Emails sent on weekends or outside these hours are picked up on the next working day.
To help us reply faster
- About an existing order: include your order number and the email used at checkout.
- A design question: tell us the text, the color you have in mind and roughly where the sign will hang.
- A problem with your sign: attach a few photos or a short video that shows the issue, plus a photo of the box if it arrived damaged.