This policy describes what personal information iNeon Light collects when you visit ineonlight.com or place an order, why we need it, who we share it with, and the choices you have.
Information we collect
- Details you give us at checkout: name, email address, shipping and billing address, and phone number if you enter one.
- Personalization details: the text, color, size and any notes or files you send for your sign.
- Messages: anything you write to us by email or through a form on the site.
- Technical data: IP address, browser type, device type and the pages you view, collected automatically when you browse.
Card details are entered on a secure form run by our payment processor. We do not see or store your full card number.
Why we use it
- To make your sign, ship it and send order and tracking updates.
- To answer questions and handle returns, cancellations and warranty requests.
- To process payments and help prevent fraud.
- To keep the site working, secure and easy to use.
- To meet legal, tax and accounting obligations.
We only send marketing emails if you have opted in, and every such email has an unsubscribe link.
Who receives your information
We do not sell your personal information. We share only what each party needs to do its job:
- Payment processing: Stripe handles card, Apple Pay and Google Pay payments.
- Production partners: our partner LED neon sign workshops receive the design details and, where they pack the order, the shipping name and address.
- Shipping carriers: receive the name, address and contact details needed for delivery.
- Hosting and technical services: companies that host and maintain this website.
- Authorities: when the law requires it.
Cookies
The site uses cookies and similar storage to keep items in your cart, remember you while you check out, keep your account signed in and protect forms against abuse. Some cookies may also help us understand how the site is used. You can block or delete cookies in your browser settings; if you block essential cookies, the cart and checkout may not work.
How long we keep it
Order records are kept for as long as needed to fulfil the order, handle warranty claims and meet tax and accounting rules. Other information is removed when it is no longer needed.
Your rights
You can ask us to:
- show you the personal information we hold about you;
- correct anything that is wrong or out of date;
- delete your personal information, except where we must keep certain records by law;
- stop sending you marketing emails.
To make a request, including a request to delete your data, email support@ineonlight.com from the address linked to your order. We may ask you to confirm your identity before acting on it.
Security
The site uses an encrypted (HTTPS) connection, and access to order data is limited to people who need it. No online system is completely risk-free, so please contact us if you think your information has been misused.
Children
This store is meant for adults. We do not knowingly collect information from children under 13.
Changes to this policy
If we update this policy, the new version will be posted on this page.