This page explains how returns, refunds and cancellations work for orders placed at iNeon Light.
Return window
You may return a sign within 30 days of the date it was delivered.
Restocking fee
Returned signs are subject to a 15% restocking fee. The fee is deducted from the refund amount.
How to start a return
- Email support@ineonlight.com within the 30-day window with your order number and the reason for the return.
- We reply with the return address and packing instructions.
- Pack the sign, its power adapter and any included parts securely, ideally in the original box, and send it back with a tracked service.
Please wait for our reply before shipping anything back, so the parcel reaches the right place.
Refunds
Once the returned sign arrives and has been checked, we email you to confirm and issue the refund, minus the 15% restocking fee, to the payment method you used at checkout. Your bank or card issuer controls how long the credit takes to appear on your statement.
Cancelling an order
- Within 24 hours of ordering: cancellation is free and you receive a full refund.
- After 24 hours: the sign may already be in production, so a 15% cancellation fee applies.
To cancel, email us with your order number as early as you can.
Damaged on arrival
If the sign shows up broken or doesn’t light, please report it within 7 days of delivery with photos. Details are on our Shipping Policy page, and faults that appear later are covered by our Warranty.