Short answers to what customers ask us most. If your question isn’t here, email support@ineonlight.com.

The sign itself

What is the sign made of?

LED neon flex on acrylic. A flexible LED strip inside a soft diffusing sleeve is bent into your letters or shape, then fixed to a clear acrylic backing that is cut to fit the design.

Is it the same as glass neon?

No. It gives a similar glowing line, but there are no glass tubes or gas inside. That makes it lighter and easier to ship and hang.

How does it get power?

Each sign comes with a power adapter that plugs into a standard wall outlet. Plan to hang the sign within reach of an outlet, or use a suitable extension cord.

Can I use it outdoors?

Our signs are made for indoor walls and windows unless a product page says otherwise.

Ordering and personalizing

What can I customize?

Depending on the design, you can choose the text, the color and the size (Small, Medium or Large). Our Customization page explains each option.

Can you make my business logo?

Yes, look in our Business Neon Signs collection. You need to own or have permission to use the logo.

I made a typo. Can I fix it?

Email us as soon as you can. Before production starts we can usually correct it. Once the sign is made, the text can’t be changed.

Which payment methods do you accept?

Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay, all processed securely by Stripe.

Shipping

How long until it arrives?

Production takes 5–7 business days, then transit usually takes 6–9 business days.

Is shipping free?

Yes, within the United States. International shipping is available; cost and delivery time vary by destination.

How do I track my order?

You’ll get a tracking number by email when the sign ships. See Track an Order.

Changes, returns and problems

Can I cancel?

Free within 24 hours of ordering. After that, a 15% cancellation fee applies.

Can I return a sign?

Yes, within 30 days of delivery. A 15% restocking fee is deducted from the refund. See our Return and Refund Policy.

My sign arrived damaged. What now?

Send us photos within 7 days of delivery and we will arrange a repair or a replacement.

Is there a warranty?

Yes, 1 year against manufacturing faults. Details are on the Warranty page.

When can I reach support?

Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).