Track Your Order – iNeon Light

Here’s how to see where your iNeon Light sign is, from the workshop to your front door.

What each status means

Processing: Payment went through and your order details have reached our team. A confirmation email is sent at this point.
In production: Your sign is being shaped, mounted on acrylic and tested. Allow 5–7 business days.
Shipped: The sign has been handed to the carrier. You’ll get an email with the tracking number.
Delivered: The carrier has marked the parcel as delivered. Transit usually takes 6–9 business days; international timing varies by destination.

Open the tracking link in your shipping email to see the carrier’s latest scan.
If you placed the order with an account, sign in to My Account and open the order to see its current status.

New tracking numbers sometimes show no movement for a day or two until the carrier’s first scan.

No shipping email yet: look in your spam folder, then check whether production time has passed.
Tracking has stalled: email us with your order number and we’ll ask the carrier.
Shows delivered but not found: check with neighbors or your building’s mailroom, then contact us within 7 days of the delivery date.