Every iNeon Light sign is covered by a 1 year warranty, starting on the day it is delivered to you.
What the warranty covers
- Sections of LED neon flex that stop lighting or flicker during normal use.
- A power adapter or cable supplied with the sign that stops working.
- Neon flex coming loose from the acrylic backing without outside force.
What it does not cover
- Damage from drops, impacts or bending the neon flex.
- Use with a power supply other than the one we provided.
- Water damage, or outdoor use of a sign made for indoors.
- Cuts, repairs or changes to the wiring done by anyone other than us.
- Normal light fading over time and small, hand-shaped differences from the preview.
Damage that happened in transit is handled separately: please report it within 7 days of delivery, as explained in our Shipping Policy.
Making a claim
- Email support@ineonlight.com with your order number.
- Describe the problem and attach photos or a short video with the sign switched on.
- We look at the issue and reply with the next step: a replacement part, a repair or a replacement sign.
Before you write to us
A few quick checks can solve many lighting problems:
- Make sure the adapter is fully pushed into both the wall outlet and the sign’s cable.
- Try another outlet you know is working.
- If your sign has an inline switch or dimmer, check it is turned on and set high enough.
Care tips that help your sign last
- Dust the acrylic and neon flex with a soft, dry cloth while the sign is unplugged.
- Avoid household cleaners and solvents, which can cloud the acrylic.
- Keep the sign away from water, steam and direct heat sources.
- Unplug the sign when you will be away for a long time.